MHR 405 Chapter Notes - Chapter 9: Emotional Contagion, The Sender, Information Overload

• School: Ryerson University
• Department: Human Resources
• Course: MHR 405
• Professor: Franklin Ramsoomair

Document Summary

Communication the process by which information is transmitted and understood between two or more people. Transmitting the senders intended meaning is the essence of good communication. Frequent, timely, and accurate communication remain the primary means through which employees and work units effectively synchronize their work. Functions of communication: coordination, organizational learning, decision making, changing behaviour, supporting employee well being. Two main types of channels non verbal and verbal. Email hard to show emotions, loss of politeness and respect, difficult for complex situations, and contributes to information overload. So(cid:272)ial (cid:373)edia(cid:859)s fu(cid:374)(cid:272)tio(cid:374)s: prese(cid:374)ti(cid:374)g the i(cid:374)dividuals ide(cid:374)tit(cid:455), e(cid:374)a(cid:271)li(cid:374)g (cid:272)o(cid:374)versatio(cid:374)s, shari(cid:374)g information, sensing the presence of others in the virtual space, maintaining relationships, revealing reputation or statues, and supporting communities. Nonverbal is universal, no real means of training to understand it and less rule bound. Emotional contagion the (cid:374)o(cid:374) (cid:272)o(cid:374)s(cid:272)ious pro(cid:272)ess of (cid:272)at(cid:272)hi(cid:374)g or shari(cid:374)g a(cid:374)other perso(cid:374)(cid:859)s e(cid:373)otio(cid:374)s (cid:271)(cid:455) (cid:373)i(cid:373)i(cid:272)ki(cid:374)g that perso(cid:374)(cid:859)s fa(cid:272)ial e(cid:454)pressio(cid:374)s a(cid:374)d other nonverbal behaviour.