MHR 405 Lecture Notes - Lecture 8: Organizational Learning, The Automatic, Information Overload

• School: Ryerson University
• Department: Human Resources
• Course: MHR 405
• Professor: Jonathan Hughes

Document Summary

Ethics: forced participation, obligation to disclose risk. Process by which information is transmitted and understood between people: transmitting intended meaning (not just symbols) Importance: coordinating work activities, organizational learning, better decision making, employee well-being. Sender is experienced in encoding that message. Sender/receiver have shared mental models of the communication context. Verbal: spoken and written channels using words, written mail is slower, however, sending messages electronically has improved written communication efficiency. Non-verbal: does not use words (facial gestures, voice intonation, physical distance) Problems: communicates emotions poorly, reduces politeness and respect. Internet/mobile-based channels with user-generated, interactive content: blogs, tweets, facebook, more conversational and interactive, public identity development, encourage community links, interactivity, feedback. Serves diverse functions: presenting identity, enabling conversations, etc. The auto(cid:373)ati(cid:272) pro(cid:272)ess of shari(cid:374)g a(cid:374)other perso(cid:374)"s e(cid:373)otions by mimicking their nonverbal behaviour. Three purposes: provides continuous feedback to speaker. I(cid:374)(cid:272)reases e(cid:373)otio(cid:374)al u(cid:374)dersta(cid:374)di(cid:374)g of other perso(cid:374)"s e(cid:454)perie(cid:374)(cid:272)e: communicates a collective sentiment sharing the experience as part of drive to bond.