COMM 251 Chapter Notes - Chapter 8: Satisficing, Fundamental Attribution Error, Social Identity Theory
Document Summary
A relatively permanent change in an employee"s knowledge or skill that results from experience. The process of generating and choosing from a set of alternatives to solve a problem. The knowledge and skills that distinguish experts from novices. Knowledge that is easily communicated and available to everyone. Knowledge that employees can only learn through experience. Four specific consequences used by organizations to modify employee behaviour. A reinforcement contingency in which a positive outcome follows a desired behaviour. A reinforcement contingency in which an unwanted outcome is removed following a desired behavior. An unwanted outcome that follows an unwanted behavior. The removal of a positive outcome following an unwanted behavior. The timing of when contingencies are applied or removed. A schedule of reinforcement in which a specific consequence follows each and every occurrence of a certain behavior. A schedule whereby reinforcement occurs at fixed time periods. A schedule whereby reinforcement occurs at random periods of time.
