AFM280 Chapter Notes - Chapter 9: Social Identity Theory, Satisficing, Fundamental Attribution Error

• School: University of Waterloo
• Department: Accounting & Financial Management
• Course: AFM280
• Professor: D'arcy Delamere

Document Summary

Learning: a relatively permanent change in an employee"s knowledge or skill that results from experience. Decision making: the process of generating and choosing from a set of alternatives to solve a problem. Expertise: the knowledge and skills that distinguish experts from novices. Explicit knowledge: knowledge that is easily communicated and available to everyone. Tacit knowledge: knowledge that employees can only learn through experience. Schedules of reinforcement: the timing of when contingencies are applied or remover: continuous: specific consequences follow each and every occurrence of certain behaviours. High potential level of performance: fixed interval: reinforcement occurs at fixed time periods. Average potential level of performance: variable interval: reinforcement occurs at random periods of time. Moderately high potential level of performance: fixed ratio: reinforcement occurs following a fixed number of desired behaviours. High potential level of per formance: variable ratio: behaviours are reinforced after a varying number of them have been exhibited.