COMM 251 Chapter Notes - Chapter 2: Extraversion And Introversion, Conscientiousness, Job Performance

• School: Queen's University
• Department: Commerce
• Course: COMM 251
• Professor: Erica Carleton

Document Summary

Mars: four variables that directly influence voluntary individual behaviour and performance, motivation, ability, role perceptions, and situational factors. All four are important if one is low -> behavior and performance = low. Motivation: forces within a person that affect his or her direction, intensity, and persistence of voluntary behaviour. Elements of motivation: direction refers to the path along which people engage their effort. Direction implies motivation = goal-directed; not random: intensity amount of effort allocated to the goal, persistence continuing the effort for a certain amount of time. Competencies: skills, knowledge, aptitudes, and other personal characteristics that lead to superior performance: challenge = match a person"s competencies with what each job requires. Approach 1: select applicants based on whose existing competencies best fit the required tasks. Approach 2: provide training so employees develop required skills and knowledge. Approach 3: redesign the job so employees are given tasks only within their capabilities.