COMM 251 Chapter Notes - Chapter 4: Emotional Labor, Job Satisfaction, Emotional Expression
13 Mar 2014
School
Department
Course
Professor
Document Summary
Chapter 4 workplace emotions, attitudes, and stress. Emotions: physiological, behavioural, and psychological episodes experienced toward an object, person, or event that create a state of readiness: episodes are brief from milliseconds to few minutes. Some strong enough to motivate conscious response, most subtle but still energize us to become aware of environment. Attitudes: the cluster of beliefs, assessed feelings, and behavioural intentions toward a person, object, or event. [called an attitude object: attitudes are judgments whereas emotions are experiences. Attitude involves logical reasoning + more stable over time; emotions operate as events usually without our awareness + more brief. Traditional cognitive perspectives of attitudes: beliefs, feelings, behavioural intentions: Your established perceptions about the attitude object what you believe to bet rue. Feelings represent your conscious positive or negative valuations of the attitude object. Feelings are calculated from your beliefs about the attitude object. Intentions represent your motivation to engage in a particular behaviour regarding the attitude object.
