[MGMT 3000] - Final Exam Guide - Ultimate 33 pages long Study Guide!

• School: University of Georgia
• Department: Management
• Course: MGMT 3000
• Professor: charleswaynelyons

Document Summary

Conflict: an emotional or cognitive response that occurs when interests, perspectives, and behaviors of one individual or group explicitly differ from those of another individual or group. Negotiation: a process by which two parties attempt to reach an agreement on an issue by offering and reviewing various positions or courses of action. Interpersonal conflict: occurs between two or more individuals who are members of the same group. Causes include: group loyalty that exaggerates group differences, competition for scarce resources, stereotyping the other group as the enemy . Affective conflict: conflict in which individuals attack each other"s personalities through criticisms, threats, and insults: may lead to anger, distrust, frustration, stress, low morale, withdrawal, and decreased satisfaction, attributed to personal characteristics not work related!! Escalation: an increase in conflict that occurs when one person"s negative behaviors encourage or foster another person"s negative behaviors. De-escalation: the reduction or elimination of conflict.