COMM 1000 Study Guide - Midterm Guide: Southwest Ohio Regional Transit Authority, Homeostasis, Social Distance
30 Sep 2016
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Example of powerless language- uses words like uh, kinda, sorta giving away your authority. Self-serving bias- he failed the exam because the questions were unfair . Components of listening- hearing, understanding, remembering, interpreting, evaluating, responding. If nonverbal and verbal messages conflict, which do people believe?- nonverbal. Objectics- make use of objects to communicate nonverbally- how you dress. Self-fulfilling prophecy- positive or negative expectation so that a favorable self-concept may lead to success/an unfavorable self-concept to failure. Believe that you"re going to do well- do better on exams. 3 humanistic approaches to communication- rhetoric, interpretivists, critical scholars. 6 primary affects- happiness, sadness, surprise, fear, anger, disgust. Hearing- physiological process, listening- actively constructing meaning. Acknowledge- actively acknowledge what the other person is saying. Empathize make the other person feel you understand them. Listening - process of receiving, construction meaning from and to responding to verbal/nonverbal cues. 2 components of paralanguage- voice quality & vocalizations.
