CMST 2010 Study Guide - Midterm Guide: Narcissism, Jargon, Active Listening
Document Summary
Types state, trait and contagion: state emotion connected to an event or experience ex . Facilitative and debilitative emotions and coping facilitative emotion times when we use emotions to benefit relationships. If so, we"re more likely to make a better decision. 4 parts of emotional intelligence reflectively regulating monitor emotional state, aware of emotions. Definition, types, ways to deceive and motives: deception negative violation of our expectations. How to detect deception and how it relates to nonverbal. Difference between hearing and listening: hearing physiological process, is only a part of listening. 2) listening a process of receiving, responding, recalling, and rating information. 4 parts of listening receiving, responding, recalling and rating. 1) receive hearing, physically receiving message: obstacles, noise physical noise, blocks other sound waves ii, message complexity difficult message info overload too much information/stimuli. 2) responding feedback, let person know we agree or don"t agree.
