HRT 304 Study Guide - Midterm Guide: Market Segmentation, Record Report, Median Strip

• School: Cal Poly Pomona
• Department: Hospitality Management
• Course: HRT 304
• Professor: Peter Anderson

Document Summary

Security: mr. barns made a reservation at the metro hotel. He arrived at 9 pm only to find that the hotel was full. True (not sure: hotels that maintain a relatively high ratio of members to guests are likely to provide world-class service. True: occupancy is more important than average daily rate in determining the financial stability of the hotel or resort. Registration card: activities and standards than an organization must successfully perform or achieve to effectively carry out its mission are called: goals, the always-booked hotel sent ms. garcia a no-show bill for room and tax charges. Upon receiving the bill she called the hotel and was able to have the bill rescinded because she had a non-guaranteed reservation: a business traveler arrives without a reservation at the downtown plaza hotel. He has several bags with products and samples from his business and will be demonstrating them to clients over the next few days.