SMG OB 221 Midterm: OB Midterm Study Guide 19
15 Jun 2019
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Document Summary
Incompatible goals: one party"s goals perceived to interfere with other"s goals: differentiation: different values/beliefs, explains cross-cultural and generational conflict. Interdependence: conflict increases, higher risk that parties interfere with each other: scarce resources: motivates competition for the resource, ambiguous rules: creates uncertainty and threatens goals, poor communication: increases stereotyping, reduces motivation, escalates conflict. Relationship conflict relationship conflict often develops during task conflict tools to minimize relationship conflict: emotional intelligence and emotional stability, cohesive team, supportive team norms. Communication: the process by which information is transmitted and understood between two or more people.
