SMG MK 323 Study Guide - Final Guide: Gantt Chart, Dmaic, Critical Path Method
Document Summary
Chapter 15 (504-512, 516-538): supply chain and logistics, class 12. Kay aspects of scm: determine the appropriate level of outsourcing, managing procurement, managing suppliers, managing customer relationships, being able to quickly identify problems and respond to them. Information flow, product and service flow, financial flow. Resiliency: ability of a business to recover from an event that negatively impacts the supply chain. Third party logistics (3pl): the outsourcing of logistics management (warehousing, distribution) Managing returns: defective products, recalled products, obsolete products. Reverse logistics/closed loop supply chain: the backward flow of goods returned to the supply chain (defective, unsold, recycled) Gatekeeping: screening returned goods to prevent incorrect acceptance of goods. Close-loop supply chain: a manufacturer controls both the forward and reverse shipment of product. Avoidance: filding ways to minimize the number of items returned: ensuring quality, good product desin, timing of returns. Plan source make deliver manage returns.
