MGT 500 Study Guide - Final Guide: Organizational Citizenship Behavior, Job Satisfaction, Cognitive Dissonance

• School: Ball State University
• Department: Management
• Course: MGT 500
• Professor: Ronda Smith

Document Summary

Overview of chapter 3, 5, 6, 7, and 8. Job satisfaction is a positive feeling about one"s job resulting from an evaluation of its characteristics. Job dissatisfaction is most likely to result in turnover when employees have high education and ability. Psychological empowerment is the employees" beliefs in the degree to which they influence their: Job satisfaction is moderately correlated with organizational citizenship behavior. Any incompatibility between two or more attitudes or between behavior and attitudes results in cognitive dissonance. Perceived organizational support is the degree to which employees believe the organization values their contribution and cares about their well-being. Jason has been spending a great deal of work time talking to his co-workers about how dissatisfied he is with the job. He also has spent quite a bit of time gossiping. Personality is the sum of ways in which an individual reacts to and interacts with others.