[BU288] - Final Exam Guide - Comprehensive Notes fot the exam (45 pages long!)
Document Summary
The attitudes and behaviors of individuals and groups in organizations. What to do and how it do it more productively. Scientific job design, scientific selection and training, division of labour between managers and workers, cooperation between managers and workers. Administrative theory: fayol proposed that all managers perform five management functions. Plan, organize, command, coordinate, control: 14 principles of management. Bureaucracy: max weber: strict chain of command, command, detailed rules, high specialization, centralized power, and selection and promotion based on technical competence, still implement, not always efficient, unit and consistency among products. Customers would be treated equally: behavioural era. Personnel office, psychology and industrial efficiency, human relations. Performance of employees was increasing because they were being observed hawthorne effect. People have different needs inside an organization and organization can maximize efficiency if they tend to employee needs. Safety needs benefits, cooperate with safety rules. Physiological needs: not a well-supported theory, modern era.
