BU111 Study Guide - Midterm Guide: Intellectual Capital, Human Capital, Starbucks
19
BU111 Full Course Notes
Verified Note
19 documents
Document Summary
How are the csfs related: will inherently meet customer needs through quality products and services. The number one source of revenue are purchases of the products which will achieve financial performance: human capital is a key asset in business. Employees can become competitive advantage through the intellectual capital and talent pool: meeting customer needs retains customers which helps achieve financial performance. Achieving financial performance means the company has the financial resources to be able to better provide for the customers. Innovation employee commitment: encouraging creativity means creating a workplace that people can innovate in, which will be a benefit to the employee because it"s a more comfortable place for them. When people come up with their own ideas, they"re also more likely to care about the execution/implementation of said strategy which will gain commitment. Afp organization needs financial resources to pay for its day to day resources as well as expand their operations.
