ENGL210F Study Guide - Final Guide: Pie Chart, Business Communication, Cover Letter
10 Dec 2012
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Document Summary
Scope refers to the level of detail required. You don"t want to write 4-5 pages when they only need concise. An audience analysis should consider the following elements about the receiver: Responsibility or position (decision worker or an advisor) Response: neutral (they gonna read it and file it) , receptive (promotion) , resistant (person has objections) Relationship of the receiver to you (are they co-worker or manager. Secondary receivers (also be read by # of ppl, assume that supervisors will read it) Background, environment, and beliefs (readers in diff culture) Expectations ( what are they expecting to get out of ur message) 1. sequential: step 1 > step 2 > step 3. 2. chronological: last week > today > next week. Email memos provide a written record that telephone conversations and meetings do not. Email memos reach a wider audience for the lowest cost in time and money. Emails can be carbon copped (cc"d) to other parties.
