AREC323 Study Guide - Final Guide: Nonverbal Communication, Interpersonal Communication, Paralanguage

• School: University of Alberta
• Department: Agricultural and Resource Economics
• Course: AREC323
• Professor: Jay Anderson

Document Summary

Feedback overload - too much information, the receiver can"t decode, too much distractions around ! Nonverbal communication ! most nonverbal communication is subconscious ! messages sent through human actions and behaviour rather than through words! Facial expression: 55%! not what you say but how you say it ! Effective interpersonal communication ! distortions in interpersonal communication can happen through the:! sender! message! channel ! receiver ! feedback loop ! barriers to effective interpersonal communication:! Overload overcoming barriers to communication: ! use feedback ! simplify language ! listen actively ! constrain emotions ! watch nonverbal cues ! Exhibit affirmative head nods and appropriate facial expressions. Tuesday, february 2, 2016! roadblocks to listening and communication:! teaching ! preaching ! threatening, abuse in the work place! name calling, judging ! Usually one way, condescending tones and language typically, a transfer of information that only reaches the receiver if they are listening! active listening ! selective listening !