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ITM 301 Study Guide - Final Guide: Software As A Service, Marketing Automation, Call Centre

57 views38 pages
sangriawombat306
15 Oct 2012
School
Ryerson University
Department
Information Technology Management
Course
ITM 301
Professor
Vikraman Baskaran

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Document Summary

Chapter 1- information systems in global business today. The role of information systems in business today (1. 1) Continual change in technology management and use of technology. Managers use social networking to make faster decisions web 2. 0 . The world is flat, internet has greatly reduced the economic and culture advantages of developed countries. Business relations are digitally enabled: customers, employees, suppliers. Responds to their environment more rapidly (24/7- time shifting, global workshop- space shift) Business process: tasks and behaviours that organizations develop over time. It is the foundation for business in 21st century. Growing interdependence btwn a ability to use it and its ability to use information to implement corporate strategic and achieve corporate goal: business firms invest heavily in is to achieve 6 strategic objectives. It consists of all the hardware and software that firm needs to use in order to achieve its business objectives.

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Related Questions

Which statements describe the effects of changes in information technology? check all that apply.

  1. Economists are better able to predict how resources should be allocated.
  2. Governments can make better economic policy decisions.
  3. It has become more difficult for businesses to identify when shortages will occur.
  4. The amount of time to share data between locations has steadily increased.
  5. Employment in information technology sectors has grown.

Supply chain management is an example of a(n) 
a. departmental information system
b. inter-enterprise information system
c. enterprise information system
d. personal information system 

18) Research suggests that the principal motivation(s) for entrepreneurs creating a new businesses is: a) b) c) d) new businesses are more profitable than existing businesses because most start-up entrepreneurs are unemployed because new businesses tend to be in high technology, fast-growth industries because entrepreneurs seek challenges and the sense of achievement.