HTT 303 Study Guide - Final Guide: Sensemaking, Light-Year, Organizational Commitment

• School: Ryerson University
• Department: Hospitality/Tourism
• Course: HTT 303
• Professor: Tom Griffin

Document Summary

. stable, evaluative beliefs that guide our preferences (right v wrong) . 4 selves: self-enhancement, self-verification, self-evaluation, and social self) Perception: how we select, categorize and interpret information: selective attention and emotional market response, perceptual organization and interpretation, attitudes and behaviour. unavoidable but reflecting upon your thoughts can help avoid issues. Employee"s behaviour matches expectations supervisor forms expectations expectations affect supervisor"s behaviour . (situational factors) individual behaviour and results. Four perspectives of organizational effectiveness: open systems perspective. living within and interacting with the external environment. capacity to acquire, share, use and store valuable knowledge. stock and flow of knowledge: human, structural and relationship capital: high-performance wp perspective, stakeholder perspective. stereotyping develops emotions and attitudes towards something or someone. Beliefs feelings behavioural intentions behaviour. Tom giffin iclicker qs: the difference between emotions and attitudes is comparable to the difference between: experiencing v judging something. emotional experience cause by a perception that our beliefs, feelings and behaviour are inconsistent with each other.