SOCSCI 2LC3 Study Guide - Final Guide: Situational Leadership Theory, Harvard Business Review, Amy Cuddy
8 May 2018
School
Department
Course
Professor
April 26 2018 - 4PM
2LC3 Exam Review
Week 8 March 6th:
!
Johari Window Model -
Link: https://
www.businessballs.com/self-
awareness/johari-window-model-
and-free-diagrams-68/#toc-1!
-Helps to illustrate and improve
self awareness and mutual
understand between individuals !
-Helps define relationships of the
Psychological Contracts in the
workplace !
-Can be related to Tuckman’s
Forming, Storming, Norming,
Performing Model!
-4 Regions !
-1: [open area; the arena]!
-2: [blind area, blindspot]
-3: [hidden area, facade] !
-4: [unknown area/self]!
Ways Women Lead - Harvard Business Review - Judy. B Rosener
-Effective Leaders don’t come from one mold !
-Command-and-Control (Traditionally Used in Organizations by Men) is ineffective !
-Men and Women have Differing Leadership Styles but get paid the Same !
-The traits needed for Interactive Leaders blossoms in Women, such that, !
-Women are Interactive Leaders:
•Encourage Participation
•Share Power and Information
•Enhance the Self-Worth of Others
•Energize Others
-Take Home Message: Large Corporations need to alter definition of “effective leadership” !
Boosting Morale - Re-Engage the Boss - Srini Pillay !
-Morale “may be defined as” ; state of the spirit of a person/group shown as confident,
cheerful, disciplined, while completing the task !
-Morale drives Productivity !
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April 26 2018 - 4PM
-Why are Leaders so Disconnected from Employee Morale?
•Compassion Fatigue: the stress of the leader’s mandate has them overlooking morale !
•Reduced Empathy: when leaders don’t show self love, it trickles down to their workers !
•Fear Overbears: Fear overbears love in your mind, a fearful leader cannot be empathetic !
•Mirror Neurone: Humans endowed with this, lets us copy other peoples emotions !
•Mirror Neurone II: listening to employee problems becomes overbearing to they stop !
•Giving as Depletion: leaders can’t improve employee morale!
•Overacting: feeling to much of their employees pain, hinders decision making skills !
•Internal Accounting: Audit all your own decisions with cost/benefit !
-Helpful Leadership Interventions: !
1. Explore whether the leader suffers from compassion fatigue !
2. Provide a Coach !
3. Assess Levels of Anxiety and Fear in a Leader !
4. Recruit / Hire Positive People !
5. Encourage Strategic Overhaul (company philosophy is solution focused)!
6. Require Leaders to Recognize for of Employees !
7. Appoint a buffer (so leader is bombarded with stuff)!
8. Create an Automatic Feedback Process
Teams and Groups - Valarie Sadler
Bridges to “Situational Leadership” !
-Forming = Telling Mode
-Storming = Selling Mode!
-Norming = Participating Mode!
-Performing = Delegating Mode!
!
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April 26 2018 - 4PM
Fire, Snowball, Mask, Movie: How Leaders Spark and Sustain Change - Fuda + Badham !
-Metaphors of Leadership !
•Fire — Ambition !
-What are the forces compelling your organization to change?!
-what are the forces competing you to change? !
-What is your personal gain from transformational effort? !
-What legacy do you want to create fro your organization !
•Snowball — Accountability !
-How open and accountable are you prepared to be !
-How can you create accountability in your business; from the leadership, down!
-How might your address the potential sources of drag or friction !
•Mask — Authenticity !
-What imperfections are your hiding from stakeholders? !
-What personae are you adopting to be “successful” !
-What is the cost of these ‘Masks” for personal life, well being, leadership effectiveness? !
-How can you bring more of your authentic self to work? !
•Movie — Self Reflection !
-In what ways are you trapped in a bad movie? perpetuating your own problems? !
-What opportunities are there to review / edit your “footage” and reflect on actions?!
-How can you “slow the movie down” and “direct” in a better way?!
Effective Listening - Business Services Industry !
-Active Listening implied Listening is Hard Work!
•1: Concentrate on What People Are Saying [don’t dose off]
•2: Send Non-Verbal Confirmation that Your Are Listening [eye contact, shake head] !
•3: Avoid Early Evaluations [don’t jump to conclusions] !
•4: Avoid Getting Defensive !
•5: Practice Paraphrasing [restate / confirm what people said to you]!
•6: Listen (observe) for Feelings [Intonation’s in voice, voice crawling, pitch]!
•7: Ask Questions !
-The Listening Quiz is one such tool that allows you to measure if you listen effectively !
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Document Summary
Helps to illustrate and improve self awareness and mutual understand between individuals. Ways women lead - harvard business review - judy. E ective leaders don"t come from one mold. Command-and-control (traditionally used in organizations by men) is ine ective. Men and women have di ering leadership styles but get paid the same. The traits needed for interactive leaders blossoms in women, such that, Women are interactive leaders: encourage participation, share power and information, enhance the self-worth of others, energize others. Take home message: large corporations need to alter de nition of e ective leadership . Boosting morale - re-engage the boss - srini pillay. Morale may be de ned as ; state of the spirit of a person/group shown as con dent, cheerful, disciplined, while completing the task. Fire, snowball, mask, movie: how leaders spark and sustain change - fuda + badham. Metaphors of leadership: fire ambition. What legacy do you want to create fro your organization: snowball accountability.
