COMMERCE 1BA3- Final Exam Guide - Comprehensive Notes for the exam ( 60 pages long!)
30 Nov 2017
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What is emotional intelligence: self awareness and self management, other awareness and other management. Why are they being replaced by young workers: executives who are operating under a single bottom line (profit, people- good for humans, planet (sustainability) What is the triple bottom line? (cid:885) p(cid:495)s: profit all about $ Voluntary: you(cid:495)re decision, you choose, you have to do it. Voluntary; since you have to do it yourself. When does the human make voluntary change? (cid:498)when the pain of the present is greater than the pain of the unknown. (cid:499) Ob consulting tools: internal consulting: you are a manager in the organization, external consulting: you are a manager hired by an organization (outside opinion) Mezo ob: study of groups, relationships and people. Organizations are social inventions made for accomplishing common goals through group efforts: social inventions, common goals: motivated, reliable, productive, learn, flexible and innovative, group efforts: (cid:498)how to get people to practice effective teamwork(cid:499)
