Giving examples, explain the terms External, Internal, Appraisal and Preventive costs associated with quality costing. How would you apply these concepts as an aid to justify a quality improvement campaign in your company.

 

If we do things right, there's nothing to fix. Discuss this statement in relation to the cost of quality where prevention appraisal, internal failure and external failure constitute the cost of quality.

Forum in Dubai posited below in table 1
Table 1: Comparison between TQM and Six sigma

With the use practical examples, appraise 5 items on the check list for the CONTROL Phase (DMAIC model) in six sigma implementation

Most organizations in their bid to increase performance plan and implement activities to improve the total quality program to achieve their set targets. Briefly discuss with practical examples, 5 techniques or tools used to DEFINE (use DMAIC model) a process that requires improvement.