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2 Feb 2022
You are contacted by a firm that manufactures Fitbits (or similar devices) to assist with following up on some customer feedback concerning difficulties with downloading data to their home computer. The firm has arranged to meet with a small number of locally based customers to discuss this further. Consider whether Repertory Grids (as shown below) might be a useful research tool to assist with this meeting to explore customer experiences and views.
You are contacted by a firm that manufactures Fitbits (or similar devices) to assist with following up on some customer feedback concerning difficulties with downloading data to their home computer. The firm has arranged to meet with a small number of locally based customers to discuss this further. Consider whether Repertory Grids (as shown below) might be a useful research tool to assist with this meeting to explore customer experiences and views.
officer-agLv10
29 Jan 2023
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12 Feb 2022
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