N 325 Lecture Notes - Lecture 2: Interpersonal Communication, Nonverbal Communication, Joint Commission
Document Summary
Communication is the life blood of every relationship. Effective communication is a major component of the nursing profession therapeutic communication. An essential attribute of professional nursing practice. Builds relationships with patients, families, and multidisciplinary team members. Nurses are viewed as one of the most trusted professionals; pts will tell you things, but only if you develop that rapport with them. If a pt complains about something, be nosey, don"t just say ok doc will ask more questions. Communication is the means to establish helping-trust relationships. The ability to relate to others is important for interpersonal communication. Developing communication skills requires an understanding both of the communication process and of one"s own communication experience. Therapeutic communication occurs within a healing relationship between a nurse and a pt. The nurse"s communication can result in both harm and good: ex of harm: delivering bad news, false hope, brushing them off, incomplete report to next shift, forgetting to tell the doctor something.
