NSE 12A/B Lecture Notes - Lecture 4: Nonverbal Communication, Linguistics, Active Listening
21 Apr 2020
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Identify and discuss factors that can affect communication with clients. Identify, describe and demonstrate therapeutic communication techniques: silence; touch and sharing observations: questions: open-ended; closed-ended; and focused. Identify and discuss non-therapeutic communication techniques: false reassurance; giving advice; changing subjects; automatic responses; approval/disapproval; and defensive responses. Identify and describe adaptions of communication strategies for interactions with infants, toddlers, preschoolers, school-aged children and adolescents. Key professional standard and indicators related to content: Each nurse is accountable to the public and responsible for ensuring that her/his practice and conduct meets legislative requirements and the standards of the profession. Each nurse maintains and continually improves her/his competence by participating in the college of. Professional relationships are based on trust and respect, and result in improved client care. Components of rp: reaching out and listening are parts of taking initiative. Nurse self-awareness: role performance, self-esteem, body image, personal identity, self-awareness.
