CYAF 471 Lecture Notes - Lecture 5: Nonverbal Communication, Conflict Management, Active Listening
28 Apr 2019
School
Department
Course
Professor
Document Summary
If we"re in love, we"ll just know what the other wants. In same-gender dyads, more likely to discuss emotions/relationships and to engage in self-disclosure. More likely to inquire if the other is upset. In same gender dyads, more likely to discuss common interests (e. g. jobs, sports) In general, disclose more when talking to women than when talking to. In general, disclose more when talking to women than when talking to men. Overall, gender differences in communication patterns are small. Overall goal is to have intent of communication match impact. Active listening skills- the oars (motivational interviewing concepts) Less likely to elicit yes/no or other short answers. Affirmations- positive comments expressing appreciation (of strengths, effort, etc. ) Stating your best guess as to what the other means (e. g. repeating verbatim, paraphrasing) Demonstrates to the other you understand and/or gives him and her the chance to clarify what they mean. Summarizing- collecting/linking a number of statements made by the other.
