NURS 3715W Lecture Notes - Lecture 3: Evidence-Based Practice, Conflict Resource, Active Listening
Document Summary
Conflict: definition disagreement about something important to the people involved, sources of conflict resource allocations, personality differences, differences in values, cultural differences and. It is the result of opposing thoughts, feelings, ideas between individuals competition. It"s inevitable part of life and can be constructive or destructive learn how to manage it for yourself. Ineffective communication: unclear expectations of team members and their roles, poorly defined organizational structure, conflicts of interest and variance in standards, management or staffing changes, diversity related to age, gender, race or ethnicity. Internal struggle related to contradictory values or wants: we have these all the time. Intergroup conflict: between two or more groups of individuals, departments or organizations. Interpersonal conflict: between two or more people with differing values. Open communication is key, promote open communication and de-escalate. How do staff members cope with conflict: think about your style and how you handle conflict, four typical responses, 1.
