ITEC 4030 Lecture Notes - Lecture 8: Business Process, Purchase Order, Project Management
31 Aug 2017
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Week 2: key issues around bpr and evolution of bpr for e- Current bpr efforts: address the silo effect and improve bp (see chapter 3) Provide after-sale services: finance & accounting: process incoming payments + process outgoing payments + manage cash flow + manage capital needs + prepare financial statements, other functions: hr, it, r&d. Functions of bpr: waves of business process improvement. Knowledge management: identifying best practices in our bp. Degree of it enablement: importance role of it, or how much it involved. Richness of business transformation: the extent of change in the bp. *unrealistic expectations: has to do with fundamental rethinking and dramatic improvement of the bp, where for ex an improvement in the metrics of 20% wasn"t good enough. Corporate strategy different companies use different strategies to compete with one another (low cost, product differentiation, etc). Knowledge management: able to identify what works and what doesn"t in our bp. Second-wave bpr has richer dimensions than first-wave bpr.
