ITEC 4030 Lecture Notes - Lecture 11: Business Process, Management System, Sociotechnical System
31 Aug 2017
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Document Summary
Today, organisations have to consider their structure and behaviour in order to support their evolution and adaptation in a dynamic and rapidly changing environment. Change has always been the case, but although in the past it was predictable, incremental and evolutionary, today it is unpredictable, rapid and revolutionary. The rapid deployment of new technologies, the globalisation of business operations and the continuously changing customer expectations are the main forces behind this transformation. Modern organisations in order to successfully face these difficult operation conditions, should redefine their key strategies aiming at minimising the cost of services and products as well as improving customer satisfaction, service quality and job satisfaction. Consequently, there has been an evolution from function-oriented organisations to process-centred ones. Function-oriented organisations are organised around functions (e. g. sales, production, procurement or product development), while process-oriented organisations are organised around processes (e. g. process a client"s application for a loan).
