WGS160Y1 Lecture Notes - Lecture 3: Naomi Parker Fraley, Proletariat, Knowledge Economy
11 Oct 2018
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Emotional labour: changing work: manufacturing to service, changing notions of work, emotional labour and feeling rules, aesthetic labour. Service sector is involved with providing service instead of making products. Rosie the riveter - naomi parker farley 1922 -2018. In a growing service sector, its illuminates the daily reality of many jobs as they ae more based on face-to-face and voice-to-voice interactions to provide service: these call for the use of emotional skills. Emotional work is the work that is required of one while staying at home. Feeling rules: not just smiling but feeling like one means it. Requires that people change the way they feel, or manage the distance between their required and actual feelings (fineman 2008) Aesthetic labour: types of jobs that are appealed to the general public as something to yearn to do and become, e. g. Includes a workers department, style, accent, voice and attractiveness.
