ITM 102 Lecture Notes - Lecture 1: Enterprise Resource Planning, Operational Excellence, Information System

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 102
• Professor: Ozgur Turetken

Document Summary

The role of information systems in business today: operational excellence: Information systems and technology a major enabling tool for new products, services, business models: e. g. , apple"s ipad, mi(cid:272)rosoft"s soft(cid:449)are deli(cid:448)er(cid:455) (cid:373)e(cid:272)ha(cid:374)is(cid:373), a(cid:373)azo(cid:374, customer and supplier intimacy, serving customers well lead to customers returning, which raises revenues and profits. E. g. , high-end hotels that use computers to trach customers preferences and used to customize environment. Intimacy with suppliers allows them to provide vitals inputs, which lower cost. E. g. , n(cid:455)gard"s i(cid:374)for(cid:373)atio(cid:374) s(cid:455)ste(cid:373) (cid:449)hi(cid:272)h li(cid:374)ks sales records to contract: improved decision making manufacturer, without accurate information: Poor outcomes raise costs, lose customers: competitive advantage, delivering better performance, charging less for superior products, responding to customers and suppliers in real time, e. g. , apples, ups, survival. E. g. , citi(cid:271)a(cid:374)k"s i(cid:374)trodu(cid:272)tio(cid:374) of atms: government regulations requiring record-keeping. E. g. , canadian sarbanes-oxley act: improving communication and collaboration. Information system is a set of interrelated components that: The hardware and software that a firm need to achieve business objectives.