ITM 102 Lecture Notes - Lecture 1: Avoidance Speech, Information System, Operational Excellence

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 102
• Professor: Shi Kui Wu

Document Summary

The role of information systems in business today. Information systems/technology an important tool in achieving greater efficiency and productivity: wal(cid:373)art"s retail li(cid:374)k s(cid:455)ste(cid:373) li(cid:374)ks suppliers to stores for superior replenishment system. New products, services, and business models: business model: describes how company produces, delivers, and sells product or service to create wealth. Information systems and technology as a major enabling tool for new products, services, business models. E(cid:454)a(cid:373)ples: apple"s ipad, mi(cid:272)rosoft"s soft(cid:449)are delivery mechanism, amazon. Customer and supplier intimacy: serving customers well leads to customers returning, which raises revenues and profits, example: high-end hotels that use computers to track customer preferences and used to monitor and customize environment. Intimacy with suppliers allows them to provide vital inputs, which lowers costs: e(cid:454)a(cid:373)ple: n(cid:455)gard"s i(cid:374)formation system which links sales records to contract manufacturer. Competitive advantage: delivering better performance, charging less for superior products, responding to customers and suppliers in real time. E(cid:454)a(cid:373)ple: citi(cid:271)a(cid:374)k"s i(cid:374)trodu(cid:272)tio(cid:374) of atms: governmental regulations requiring record-keeping.