ITM 100 Lecture Notes - Lecture 5: Quality Control, Customer Relationship Management, Asset Management

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 100
• Professor: Joseph Lee

Document Summary

* erp involves integrating all internal daily operational processes (distribution, accounting, Isolated and independent systems are now interacting together. * data centre uses more energy than a regular office. * ehf - environmental handling fees - ontario. * everyone works with the same company data. * the central database that collects data and feeds data into various modules of the erp system (a big data base which collects data and feeds that data into different parts of the erp system) It started of as a tool for material planning, and now it has extended to warehousing, distribution and order entry. * then - customer relationship management (crm), administrative, sales, marketing and hr all can share the system. * connected by internet and all value chain. * middleware - several different types of software that sit between and provide connectivity for two or more software applications.