ITM 100 Lecture Notes - Lecture 2: Enterprise Resource Planning, Management Information System, Decision Support System

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 100
• Professor: Mahmoud Jahani

Document Summary

How information technology improves business processes: increase efficiency of existing processes, enables new process that can transform the business, change flow of information, replace sequential steps with parallel steps, eliminate delays in decision making. Transaction processing system: perform and record daily routine transactions necessary to conduct business, ex. Itm 100 chapter 2: information is usually delivered to senior executive through a portal which uses a web interface, ess are designed to incorporate data about external events. New tax law but they also summarize information from internal mis and dss: digital dashboard: display on a screen of graphs and charts of key performance indicators for managing a company. Knowledge management systems (kms: enable organization to better mange processes for capturing and applying knowledge and expertise, support processes for acquiring, creating, staring, distributing, applying, integrating knowledge, collect internal knowledge and lint to external knowledge.