ITM 100 Chapter Notes - Chapter 2: Management Information System, Customer Relationship Management, Business Intelligence

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 100
• Professor: Debashish Roy

Document Summary

Business processes: the manner in which work is organized, coordinated, and focused to produce a valuable product or service, every business is a collection of business processes. Information technology enhances business processes increases efficiency of existing processes: enables new processes that can transform the business. How information technology improves business processes: business processes: May be tied to functional area or be cross-functional: businesses: can be seen as collection of business processes, business processes may be assets or liabilities, business processes are the heart of every business. Manufacturing and production: assembling the product, checking the product for quality. Finance and accounting: creating financial statements, paying creditors. Human resources: hiring employees, evaluating job performance. How information technology improves business processes: increasing efficiency of existing processes. Automating steps that were manual: enabling entirely new processes that are capable of transforming the businesses. Systems for business intelligence: business intelligence systems for decision support.