ITM 100 Lecture Notes - Lecture 6: Mobile App, Customer Relationship Management, Skf

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 100
• Professor: Abbas keramati

Document Summary

The mobile pocket office: the applications which are described in this case study are virtual lot, sonic inventory. Management system (sims), most, shaft align, and shelf these are all apps. social networking, messaging, emailing, and customer relationship management is also used. The business functions which these applications support are human resources, location services, sales, and marketing(laudon and laudon, 2016, pg 20). Virtual lot and sims allows the customer to gain valuable information very quickly. The application also lets workers and colleagues communicate with each other resulting in higher work efficiency and more products sold. These applications improve efficiency as people are capable of contacting each no matter where they are or what they are doing. These systems allow the customer look over the information and make a good decision faster. The application known as most allowed the workers to instantly communicate with fellow workers and managers, update maintenance logs, and track products (laudon and.