GMS 200 Lecture Notes - Lecture 4: Theory X And Theory Y, Hawthorne Effect, Mary Parker Follett

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Deborah De Lange

Document Summary

Emphasizes careful selection and training of workers & supervisory support. Consists of four principles: i. ii. iii. iv. Develop a science for every job - includes rules of motion, standardized wor working conditions. Training workers to do the job and give the proper incentives to cooperate w/ them to understand what they do & paying for what they do) Support workers by planning their work & smoothing the way they go about th. Scalar chain principle - clear & unbroken line of communication between top to bot. Unity of command principle - each person should only receive orders from only one. Unity of direction principle - one person should be in charge of all activities that hav performance objective. Bureaucracy: ideal/intentionally rational, and very efficient form of organization fou logic, order, & legitimate authority (organizes large organizations) Impersonality: no preferential treatment (everyone should be treated equally) Rigidity in the face of shifting customer/client needs (ex.