GMS 200 Lecture Notes - Lecture 7: Social Skills, Nonverbal Communication

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Franklin Ramsoomair

Document Summary

Coercive power: capability to offer something of value, capability to punish or withhold positive outcomes, can force someone to do something (police, organizational position or status confers the right to control. Based on the unique personal qualities that a person brings to the. Referent power: capacity to influence others because of one"s knowledge and, capacity to influence others because they admire you and want to identify positively with you. A leader who brings to the situation a clear and compelling sense of the future as well as an understanding of the actions needed to get there successfully. Country club management: low concern for people and low concern for production, high concern for people and low concern for production. Someone who directs the efforts of others through tasks, rewards, and. Someone who is truly inspirational as a leader and who arouses others to seek extraordinary performance accomplishments. The ability of people to manage themselves and their relationships.