GMS 200 Lecture Notes - Lecture 8: Nonverbal Communication, Social Skills, Active Listening

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Franklin Ramsoomair

Document Summary

Reward power: capability to offer something of value. Coercive power: capability to punish or withhold positive outcomes. Legitimate power: organizational position or status confers the right to control those in subordinate positions. Sources of personal power based on the unique personal qualities that a person brings to the leadership situation. Expert power: capacity to influence others because of one"s knowledge and skills. Referent power: capacity to influence other because they admire you and want to identify positively with you. A leader who brings to the situation a clear and compelling sense of the future as well as an understanding of the actions needed to get there successfully (steve. Transactional leadership someone who directs the efforts of others through tasks, rewards and structures. Transformational leadership someone who is truly inspirational as a leader and who arouses other to seek extraordinary performance accomplishments. Emotional intelligence ability of people to manage themselves and their relationships effectively.