COMMERCE 1BA3 Lecture Notes - Lecture 4: Observational Learning, Organizational Learning, Reinforcement
13 Jan 2018
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Document Summary
Learning occurs when practice or experience leads to a relatively permanent change in behaviour potential. The practice or experience that prompts learning stems from an environment that provides feedback concerning the consequences of behaviour. Problem solving, critical thinking, alternative work processes, risk taking. Interactive skills such as communicating, teamwork, conflict resolution. The social norms of organizations, company goals, business operations, expectations, and priorities. Two theories that describe how people in organizations learn: Learning in which the subject learns to operate on the environment to achieve certain consequences. Operantly learned behaviour is controlled by the consequences that follow it. It is the connection between the behaviour and the consequence that is learned. Operant learning can be used to increase the probability of desired behaviours and to reduce or eliminate the probability of undesirable behaviours. One of the most important consequences that influences behaviour is reinforcement. Reinforcement is the process by which stimuli strengthen behaviours.
