MANA 362 Lecture Notes - Lecture 1: Professional Employer Organization, Six Sigma, Customer Retention
25 Jan 2017
School
Department
Course
Professor
Document Summary
Chapter 1: the challenges of human resources management (hrm) Human resources management (hrm): an integrated set of processes, programs, and systems in an organization that focus on the effective deployment and development of its employees. The key hrm activities: organizational, work, and job design. What tasks need to be done, in what order, with what skills, etc: planning (e. g. hiring, outsourcing, succession) Right people with the right skills at the right time at the right place: recruitment and selection. Sourcing, attracting and hiring the people with the necessary skills and background: training and development. Providing the resources to assist employees in developing the necessary knowledge to do their job: performance management applying appropriate mechanisms to provide feedback to employees and vice-versa, rewards and recognition (total rewards) Pay benefit programs: occupational health and safety. Ensuring health and safety of employees: employee and labour relations. Ensuring there are positive and constructive relations between the employees and employers.
