8997 Lecture Notes - Lecture 2: Tacit Knowledge, People Skills, Problem Solving

• School: University of Canberra
• Department: University of Canberra
• Course: 8997
• Professor: Ms Lyn Todd

Document Summary

A functioning team optimises health outcomes through their collective skills. New knowledge is created when there is maximum sharing of existing knowledge. Teams are the most effective way to share knowledge, particularly tacit knowledge. Inter-professional learning occurs when two or more professions learn about, from and with each other to enable effective collaboration". Health teams integrate increasingly specialised areas of health care. Teams work best when the people" skills of its members are well developed. People" skills or ( soft" skills) include good communication skills and result in trust, goodwill and co-operation. Treating ppl w respect, empathy, understand ppl have different perspective, culture. Hard" (resource) factors like equipment, facilities and technical expertise are also important, but influence team performance to a lesser extent. Many teams fail because of the erroneous belief that technical skills will overcome all problems: communication appropriate communication in health care is: essential for effective team performance. Based on the principles of patient-first" approach.