BSB115 Lecture : Introduction to Management.docx

• School: QUT
• Department: Management and Human Resources
• Course: BSB115
• Professor: Dr Mervyn J Morris

Document Summary

Student as a customer: attending a university who provides resources to students who then use the resources. Student as an employee: educator controls the learning process, students are passive participants in the process and they are managed nor educated. Students as a coproducer: resources provided, then the student must learn and recognise they need to contribute to their own learning. Management is the attainment of organisational goals in an effective and efficient manner through planning, organising, leading and controlling organisational resources" (samson and. Planning select goals and ways to attain them. Definition defining goals for future organisational performance and deciding on the tasks and use of resources needed to attain them. Attain goals, products, services, efficiency, and effectiveness definition assigning task, grouping task into departments and allocating resources to departments. Types of organisational performance effectiveness & efficiency. Effectiveness the degree to which the organisation achieves a stated goal.