1008HSV Lecture Notes - Lecture 8: Trac
20 Jun 2018
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Department
Course
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1008HSV Interpersonal Skills
Week 8
Week 8 Lecture
Feeling and emotion!
Managing with your mind!
Managing with your actions!
Mindfulness!
Precious film clip
"3rd person allowed 1st person to say her piece !
"No sympathy or empathy!
"Closed questions to bring the client back onto topic!
"Whose information was important: the mother’s was more important, but at what
point do we need to acknowledge Precious’ information!
"What information: info about the abuse, not about the pillow or the fact Precious
is a scorpio etc!
"Balance between sending and receiving: keep conversation on topic!
"Balance between contribution: this was dominated by mother because we
needed that information, normally we need to make sure that both parties get an equal
say!
"How to deal with emotions: social worker wiped a tear but kept it ‘out’ of the
situation, she turned away before wiping the tears, will focus on this in this lecture!
Feelings and emotions
"Feelings are a part of being human and they add both complexity and depth to
interpersonal skills!
"in ‘receiving’: focus on how to identify and understand feelings and emotions of
others!
"in ‘sending’: focus on understanding and expressing our own feelings and
emotions!
"Current focus is to mange destructive feelings and emotions that cold interfere with
our management of the communication process !
Managing with your mind
"understand your feelings: analyse why you are feeling this way, think about and
explain cause of your feelings, take responsibility for your feelings, develop skills of
tracking anger/stress levels, identify early warnings!
"use coping self-talk: “calm down, take it easy, count to 10” can give you time and
space during an interaction to get your feelings under control, ‘keep calm and remember
to stay focused, using self-talk is preventing me from becoming aggressive’ before a
difficult interaction !
"use visualising skills: visualise or consciously change the images in your mind,
before entering an intense situation vials how you will manage it, imagine yourself
handling the situation competently, relax through visualising the stress and tension
leaving your body
be realistic about rules and goals: realistically predict consequences of your
actions and of others actions, be accepting of your goals and expectations!
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
3rd person allowed 1st person to say her piece. Closed questions to bring the client back onto topic. Whose information was important: the mother"s was more important, but at what point do we need to acknowledge precious" information is a scorpio etc. What information: info about the abuse, not about the pillow or the fact precious. Balance between sending and receiving: keep conversation on topic. How to deal with emotions: social worker wiped a tear but kept it out" of the. Feelings are a part of being human and they add both complexity and depth to in receiving": focus on how to identify and understand feelings and emotions of. Feelings and emotions interpersonal skills others emotions our management of the communication process in sending": focus on understanding and expressing our own feelings and. Red: stop, notice the signs/triggers (clenching st/jaw, heavy breathing). This is your sign to stop, recognise, and take control.
