HOD-1250 Chapter Notes - Chapter 1-43: Loaded Language, Active Listening, Rhetorical Question

• School: Vanderbilt University
• Department: Human and Organizational Development
• Course: HOD-1250
• Professor: Griffith Brian

Document Summary

Can range from low to high listening (radio, classroom, interview, coaching: business interactions - high-energy. Many people overestimate their ability to listen: empathize with the speaker try to care for speaker"s feelings, control your responses control emotions, expect listening to take time & energy active listening, open-minded. Need to control yourself and not drift away. Avoid: criticizing, diverting attention: minimal encouragers signals that you are paying attention & following logical sense & emotional content. Nonverbal: smiles, nods, raise eyebrows, verbal: uh-huh , rhetorical question. Avoid: don"t show reaction, do not divert: be silent: one of the biggest challenges. Ask infrequent follow-up questions, about feelings don"t interrogate: practice reflecting skills , allow check to whether accurately heard message, clarify and summarize messages. Paraphrase brief restatement -- get a sense of overall message. Make summary statements several sentences that encapsulate past paraphrases, help them understand their feelings. Effective feedback combination of describing behavior & consequences and motivating another person.