CMST 240 Chapter Notes - Chapter 1: Business Communication
Document Summary
Four factors that particularly impacted business communication: turbulent business environments. Requires business communications to scan the business environment. Exibility and adaptiveness are the keys to skillful use of communication skills. How you read results of scanning will determine how you frame the message: global competition. Timely communication and customer service: workforce diversity. Business interest changed by pool of labor. Increases challenges: need wide range of verbal and nonverbal skills, new communication technologies. Increase the speed of communication between people in organizations. Offer ways to access people in situations and locations previously unimagined. Almost immediate access to sharing of information from most any place. Potential to make existing business models obsolete. Ethical communication is an inherent part of all business communication. Ethics- set of values and beliefs that provide guidelines for behaviors and in uence judgments as to what is right and wrong. Ethical communication is fundamental to responsible thinking, decision making, and development of relationships and communities.
