S W 332 Chapter 19: Chapter 19
Document Summary
Chapter 19: the final phase: evaluation and termination. Evaluation has assumed ever-increasing significance in direct practice to measure client change and satisfaction, assure worker accountability, monitor the effectiveness or services, and evaluate the impact of the interventions themselves. Several different evaluation methods can be used to determine client progress throughout the helping process and at its conclusion for example, standardized tests, direct observation, goal attainment scaling, and client self-reports through logs, journals, and surveys. Whatever method is used, evaluations focus on three dimensions of service: outcome, process, satisfaction. Outcome evaluation involves assessing the results achieved against the goals that were formulated during the contracting phase of work. A specific type of success measure is goal attainment scaling (gas). Other models for measuring outcomes link empirically supported interventions with evaluation. Manualized (guided by a manual) or evidence based interventions often contain measures as part of the work.
