COM 100 Chapter 5: Chapter 5 Study guide
6 Dec 2015
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Document Summary
Listening- the process of receiving, constructing meaning from, and responding to spoken and nonverbal messages. Sensing- stage of listening most people refer to as hearing : when listeners pick up the sound waves directed toward them. Understanding- interpreting the messages associated with sounds or what the sounds mean. Responding- showing others how you regard their messages. Listening style- set of attitudes, beliefs, and predispositions about the how, where, what, when, the information receiving the encoding process. Action-oriented listening-listening style that reflects a preference for error-free and well- organized speaking. Informational listening- listening skills that are useful in situations requiring attention to content. Content-oriented listening style- listening style that reflects an interest in detailed and complex information, simply for the content its self. Critical listening- listening skills that are useful in a wide variety of situations, particularly those involving persuasive speaking. People-oriented listening style- listening style that is associated with friendly, open communication and an interest in establishing ties with others.
