COM 101 Chapter Notes - Chapter 4: Nonverbal Communication
Document Summary
Psychological distraction (cid:523)disturbances from listener"s preoccupations and worries(cid:524) Factual distraction (too much details, missed the main point) Semantic distraction (disturbances caused by confusion over the meanings of words) Listening is a learned behavior, hearing is natural for most people. Listening implies doing something with the message received. Select particular parts of the stimuli for attention. Understand (cid:523)match speaker"s message with listener"s frame of reference(cid:524) Evaluate the reliability of the speaker and its message. Resolve, decide what to do with the information. Desire to listen (good listeners learn something from any speech) Understand the speaker"s perspective (cid:523)speaker and listener might come from different cultures, have different experiences; understand one another"s frame(cid:524) Withhold judgement (suspend judgement until the speaker have presented and supported his arguments)
