HT-MGT 260 Chapter Notes - Chapter 1: Swot Analysis, Total Quality Management, Data Mining
3 Mar 2014
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Document Summary
Hospitality industry- the range of for-profit and not-for-profit organizations that provide lodging and/or accommodations including food services for people when they are away from their homes. Labor-intensive- the situation in which people rather than technology and equipment are used to provide products and services for an organization"s consumers. Revenue- the amount of money generated from the sale of products and services to consumers of the hospitality operation. Human resources (hr)- the persons employed by a hospitality or tourism organization. Human resources management (hrm)- processes used by a hospitality or tourism organization to enhance its performance by effectively using all of its staff members. Intrapreneur- an employee of an organization whose compensation, in whole or in part, is based on the financial performance of the part of the business for which the person is responsible. Management process- the process of planning, organizing, staffing, supervising, controlling, and appraising organizational resources to attain goals. Resources- what an organization has available to achieve goals.
